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Latest industry developments

ARVAS is building – and more assessors are needed

ARVAS – the exclusive accreditation scheme for retirement village and seniors housing operators – has a large number of villages registering to undertake accreditation.

It’s a single, unified scheme for the industry, developed following extensive consultation with resident groups, retirement community operators and the general public.

The idea behind accreditation is to continuously improve outcomes for our senior community. It is strongly based on the concept of creating a positive community that’s focused on sustaining a high standard of living for residents.

ARVAS was developed and is co-owned by Leading Age Services Australia (LASA) and the Property Council.

ARVAS also fits in the Retirement Living Code of Conduct, which came into full effect from January this year.

More ARVAS Assessors needed to fill the gap

With the increase in interest in ARVAS, QIP is also looking for more assessors to join their team.

Being a QIP Assessor is a unique opportunity to see new ideas and innovative solutions, and to offer mentorship by showing villages how to transform with sustainable change.

Being trained as an assessor to accredit retirement villages and communities against an industry set of standards (ARVAS) is a unique opportunity to support village management, staff and most importantly residents.

Auditing the safety and quality of services involves conducting interviews and observing the village’s processes and procedures and considering whether these can be enhanced.

Improvement opportunities and recommendations can be offered by the assessment teams as part of the accreditation report provided to the organisation.

A commitment to assessing can easily fit in with your current professional and personal life.

Assessors are required to complete a minimum number of two assessments per year and there’s no requirement to ‘give up’ your current role.

QIP’s portal allows self-nomination for upcoming assessments to suit both your availability and travel preferences of staying more local or opting to go further afield. Travel, meals and incidental costs incurred as part of an assessment are covered AND you get paid for your time!

To express interest please email the QIP team directly at workforcemanagement@agpal.com.au or via the QIP website.

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What the research tells us

Residents desire dignity, respect and transparency from the retirement village industry — do you have policy that reflects this?

Over the past 18 months dignity, respect, fairness and transparency have been highlighted as key behaviours residents and regulators are seeking from the industry.

In December 2018 the Retirement Living Council (RLC) and Leading Age Services Australia (LASA)launched the Voluntary Industry Code of Conduct.

Section A1.2 of The Code of Conduct details:-

‘In all our dealings with our current, potential and future residents, we will act with integrity, and in a professional, reasonable, fair, transparent and non-discriminatory manner.’

In NSW as at 1 July this year the new Rules of Conduct for operators specifically refers to, ‘a higher standard of customer service to ensure that residents and prospective residents are treated with respect, dignity and fairness and improving awareness of elder abuse’.

To be ready to meet the Code of Conduct criteria or NSW legislative requirements, have you thought about developing a set of Village Values that might reflect the standards expected of your team and the wider Village Community? Or at the very least a Policy that outlines the expectations in relation to these matters for your team and contractors.

If you haven’t signed up to the Code of Conduct, you can do it here.

The Village Manager Professional Development Program Portal will host a number of example policies to assist meeting the Code of Conduct compliance. 

Jodie