Tag: DCM Institute

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Key things to help you everyday Latest industry developments Things to watch

Welcome to Year Three for the DCMI Village Management Professional Development Program

Thank you for supporting us!

What a huge achievement by the DCM Institute team to be moving into our third year with consistent and growing participation in the Village Management Professional Development program.

We are all very proud – and appreciative – especially with the significant impact of COVID on DCMI participants and the need to restructure the program to deliver workshop days online.

We had to ensure you continued to receive great value, professional development and new opportunities to feel connected to the wider industry.

Sally boosts participant support

Six months ago, we introduced a participant care service to our program to ensure that participants continue to be well supported.

Sally Middleton joined our team to fulfil this role and she has conducted over 250 individual participant check-ins to support our participants achieve their learning goals.

Sally has also onboarded or provided portal refresher sessions to over 140 participants, and supported over 20% of participants to find the information they are looking for either in our online portal or on industry-specific websites. 

Jacqui boosts sales and leadership

Whilst COVID put a temporary hold on the face-to-face workshop days, the DCMI team continued to innovate. We engaged Jacqui Perkins to lead Retirement Village specific Sales & Leadership interactive masterclasses. 

Jacqui brings fresh concepts – always important with sales. The feedback on these masterclass sessions has been great and we have seen a number of sales consultants join the program to access these masterclasses and the valuable information available on the online Knowledge Centre portal.  

Face to face networking is back

However, what we are most excited about is we are heading back to Face-to-Face activities! Village network meetings have already been held in SA, NSW, Vic and soon to be ACT, WA, QLD & TAS.

Even better, we return to Face-to-Face workshop days in June. 

The DCMI team will return to the capital cities to conduct these valuable Professional Development workshop days. We are so looking forward to getting back to these sessions and the added value of the shared learning we get to share together. 

Please join us; please invest in yourself

If you are interested in joining the VMPD program, please register here.

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Key things to help you everyday

DCM Institute committed to supporting the sector in 2021

At the DCM Institute, we are committed to supporting both new and experienced retirement living professionals in your journey. We look forward to continuing to provide professional development activities that will reinforce knowledge, enlighten and stimulate different ways of thinking. 

In 2021 we plan to focus on key topics, including:

  • Sales
  • Marketing
  • Valuations
  • Insurance
  • Asset Management

We will support many of our participants as you navigate the changing legislation and help you better understand the benefits of engaging in the national accreditation scheme.

We will continue to offer topics via our Knowledge Centre Portal and webinars for those in regional areas or those that like short bursts of learning.

We will also strive to engage with the sector and return to some form of face-to-face engagement throughout the year, restrictions allowing.

Help us help you in 2021 

To finish our first edition for the new year, we thought we’d put a call out to our members to let us know what else they want to learn about in 2021.

Consultation and engagement have always been key to what we’ve done at the DCMI Institute.

So, feel free to click the link below or reply to this email, and let us know about topics you would like to know more about or see discussed in the newsletter during 2021.

We’re always keen to hear from you.

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Key things to help you everyday

DCMI supporting village professionals around Australia

One of our chief aims at the DCM Institute is providing a platform that helps village professionals connect with their peers from all around Australia.

Last month, the DCMI team held our popular virtual Village Network meetings with participants from all around Australia.

There were seven in total, from Dubbo to Taree, Rockhampton to the Gold Coast, and we had participants from the ACT, Tasmania, Western Australia, South Australia and Victoria. 

These informal online meetings have proven especially valuable for village professionals in regional and remote locations.

The opportunity to network with peers, share ideas and knowledge, validate current challenges and discuss industry wide and local topics of interest is critical, but not always easy for people working in remote areas who are unable to attend bit city industry events. 

This has only been exacerbated with COVID-times.

So, we’ve been overjoyed to share our knowledge and experience with village professionals, while providing a valuable point of contact.

In this round, Sue from Dubbo said, “Since joining the DCMI program and Village Network I never feel isolated or lonely. Joining the program is one of the best decisions my employer has made.”

If you are from a regional or remote area and working as a village professional, feel free to reach out and join our next free online Village Network gathering.

You can sign up online here.

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Key things to help you everyday Things to watch

Save the date – reminder!

Do not forget to register for your local Village Network meeting later this month.

It is a great opportunity to discuss important topics such as new legislation, consumer trends, workforce challenges, service offerings, and the change and evolution of the sector.

Together with your peers join the October network meetings by clicking here.

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Key things to help you everyday

Now more than ever it is vital to have a peer network… FREE – Join the DCMI Peer Network!

Much like border restrictions the retirement village industry is changing and evolving every day.

This is why it’s so beneficial to have buddies who are travelling the same road as you, to compare notes and talk things through.

At the DCM Institute we are committed to building this network of buddies, mates, professional colleagues alongside you in every state.

Our DCMI Peer Network is open to everyone – if you are a DCMI Member or not – including customer facing roles or head office roles.

With new legislation, industry frameworks, consumer trends, workforce challenges, service offerings, external influences of the pandemic, the list of things going on is endless.

It’s a lot to take in on your own.

That is why now more than ever it is vital that you remain connected to a group of likeminded peers to share experiences, learnings and sometimes even just validation that you are on the right path.

In many ways it’s a mental relief valve.

You can be welcomed at the October network meetings by clicking here.

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Key things to help you everyday Things to watch

Join your colleagues at DCM Institute’s Village Network – join us in October

One of our key commitments at DCM Institute is assisting village professionals around the country build strong local peer support networks.

We recognise the importance of these networks as a place that can provide:

  • Connection with likeminded peers facing similar experiences
  • Peer support to help solve challenges
  • Validation of current practices
  • The sharing of knowledge and experience
  • The opportunity to keep up to date with industry trends and local issues

Please join us and your local colleagues at the village network gatherings scheduled for October where we will discuss the challenges, opportunities and state of the sector.

Find the upcoming dates below, and click here to register.

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Latest industry developments

Another new partnership for DCMI

We’re thrilled to announce the team at Critical Success Solutions as a member of our Village Management Professional Development program.

Building strong, long-term industry partnerships with like-minded, passionate and experienced professionals within the retirement living sector is a priority for the DCMI team. 

Critical Success Solutions bring a wealth of knowledge in the areas such as;

  • Residential Aged Care
  • Home Care
  • Commonwealth Home Support programs
  • Disability / NDIS
  • Retirement Living
  • Education Services

We look forward to working with Critical Success Solutions to provide helpful, hands-on advice and knowledge with our participants.

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Reporting Results

New South Wales operators have 26 Days to be Rules of Conduct compliant

This week the DCM Institute distributed and mailed out to Village Managers across NSW a guide that will assist them prepare for compliance with the new NSW Rules of Conduct regulations.

These new regulations highlight areas previously not found in legislation across the country. Check out this list – just part of the new required code:

  1. The need for operators and their staff to maintain their legislative knowledge
  2. Operators must have regard to the best interests of residents
  3. Operators must exercise skill, care and diligence
  4. Operators must act with honesty, fairness and professionalism
  5. Operators must not disclose private and confidential information about residents or prospective residents
  6. Operators must have an elder abuse strategy
  7. Operators must provide information to external selling agents
  8. Operators must not make false or misleading representations
  9. Operators have new guidelines for marketing requirements
  10. Operators must disclose any conflict of interests and maintain a register
  11. Operators must have a robust complaints and internal dispute handling process, register and staff must be trained in these processes
  12. Operators must maintain policy, procedure and registers for Village professionals ongoing professional development
  13. Operators must monitor staff compliance with policy and procedure 

During the month we have received a number of enquiries asking the difference between The Rules of Conduct and Code of Conduct.  Put simply if you are operating in NSW you must comply with all areas of the Rules of Conduct by 1 January 2020 as it is a Regulation.

You can download a copy HERE. 

Where as the Code of Conduct is a voluntary industry framework that helps create the benchmark for Retirement Living operational standards and whilst this too comes into effect 1 January 2020 you are able to sign up at any point once you have completed the self assessment.

Click here to view our Compliance guide, developed by DCM Institute, to assist operators meet their requirements.Download Rules of ConductDownload DCMI Compliance Guide