Our COVID-19 Village Manager survey: what you told us

Over the last fortnight, nearly 300 village professionals have shared with us your honest sentiments on the impact that COVID-19 is having on your communities.

I am thrilled to inform you that the survey indicated strong levels of positivity.

It also highlighted the dedication and hard work you and your operators around the country have been doing to support your residents, staff and community, so far with the pandemic.

In short, the survey showed:

village teams were feeling well-supported and confident that your organisation could successfully navigate the pandemic
nearly 3/4 of village teams have been given the opportunity for flexible work arrangements during this time
on the whole, village teams have an overwhelming confidence in supporting residents and the community, during the crisis
The immediate concerns you raised focused around:

the decrease in sales inquiry and buyer commitment
concern for your residents in social isolation
fear for the health and safety of your residents and your teams
your ability to complete maintenance or refurbishments in a timely manner
the impact of compliance obligations
Other concerns raised included:

access to PPE if required
loss of ‘community’
reduced resident confidence
and job security for you and your team
Looking at the bigger picture, you also talked about:

the long-term implications of the pandemic
concerns around sales taking a long time to rebound
the financial viability of operators
the financial impact on residents
and the unknown.
The survey also showed you are thinking about:

resident health and engagement being a concern
what would be the impact if an outbreak occurs in your village, or a village nearby?
the media still confusing aged care and retirement villages
and the implication of compliance measures, such as buybacks
Thanks again for your participation in the survey and we hope this feedback shows you are not alone in your thinking.

Going forward we will do more surveys to hear your messages from the field – please join in.

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