Last week I was lucky enough to spend some time with Sam Carson, the Commercial Manager of Five Good Friends, a peer-to-peer home support service that has spread across the country.
The great thing about Five Good Friends is that it was co founded about five years ago by Tim Russell, who created RetireAustralia and is a real leader in the village sector. They understand our ‘business’.
I was excited to learn about the new offering they have for retirement village operators who want a care service solution for residents, without the burden of being the Care Provider. And they want a sales aid to show potential customers that there is a care path.
The new service is called the Village Concierge.
Essentially, this service offers operators a regular visit by a skilled guide to the home care world who can have confidential discussions on your residents needs and guide them to the best solutions.
The service means the same person comes back to the village each week and can monitor progress and advise adjustments as required.
Some villages have chosen to frame it as a Village Nurse Concierge or refer to it as a Village Wellness Coordinator.
The key thing is it takes the burden of care off you as a manager or operator, while still providing support to residents that need it.
It works great in a retirement village setting, and the operator decides how long the concierge is present in the village and the kind of services they put forward.
It’s a great investment in your future planning too, offering support and guidance through simple preventative health measures and assisting in the access of appropriate home support.
The outcome – residents with a happier, fulfilling life.
The role of the Concierge weaves naturally into the fabric of the village as a trusted care advisor to residents. And often, what you’ll see is this relationship grows with time.
Personally I think it’s money well spent supporting residents, expanding your service offering and supporting sales.
If you are interested in learning more about the kind of services Five Good Friends can provide in village settings, I strongly encourage you to contact Sam Carson on 0409 384 990.